I spent a recent day with my beautiful bride at Walt Disney World — without the kids! Crazy, I know. In spite of the incessant rain that soaked everything for the entire day, I couldn’t help but notice once again that, at Disney, everything starts with WOW!
Wise readers who have read Michael Hyatt’s book Platform: Get Noticed in a Noisy World will recognize “Start with WOW” as the first step in his advice. Disney exemplifies it.
A few things I noted after I quit trying to dodge raindrops — which was a pointless excercise as my still-saturated shoes prove:
- The cast members remained cheerful and jovial in spite of the drenching rains. I expected this, of course, but compared to some of the moods of the guests not happy about the rain, it stood out once again. I expected some crabbiness. I got abundant helpfulness and care. WOW!
- Disney’s attention to the guest’s needs stood out when we entered the Contemporary Resort from the boat dock. The wind had caused the boat to overshoot the dock so it took a while to get out of the rain — again, no complaints from the cast members. When we slid through the doors, dripping wet, a wicker bin of fluffy towels greeted us! WOW! Someone had clearly thought about what we might need and blew away our expectations.
- Disney’s newest resort Art of Animation once again exceeded even my expectations of Disney’s creative attention to detail. When we asked a cast member about the family suites, we were treated to a pictorial tour. The themes of the areas and rooms feature The Lion King, The Little Mermaid, Cars, and Finding Nemo. The detail that blew me away was that when you swim underwater in the The Big Blue pool, you actually hear Nemo and friends talking to you! WOW! I hear them talking to me all the time, but that’s a whole different problem. The pool is the largest on property at Disney World.
No, we didn’t try the pool although we probably could have without noting much of a difference in moisture levels. Day 103 on property for me was a wet one (I know, just using the phrase “on property” is proof of my Disney addiction).
Don’t forget, Jesus routinely started with WOW!
When have you experienced something that blew away your expectations and left you with a WOW? Share your experience with a comment to inspire all of us to serve.